GRIT Customer Service

Customer Service

We’re Here to Help

Need help with your order, size, shipping, or return?
Our customer care team is ready to assist you and make your shopping experience simple, smooth, and worry-free.

Work Hours: 9:00–18:00
Service Email: official@yunqitech.hk

For faster support, please include your order number, the email used at checkout, and a short description of your request.

Email Support

Have a question before or after placing an order?
Feel free to contact us by email. Our support team usually replies within 12 hours during business hours.

We can help with:
Order status
Shipping updates
Size and product questions
Address changes
Returns and refunds
Missing, damaged, or incorrect items

To speed things up, please include clear photos if your item arrived damaged or incorrect.

Ordering Online

Shopping with us is quick and secure.

Simply browse our collections, choose your favorite sports T-shirts, tank tops, polo shirts, or other apparel, then select your preferred size, color, and quantity before adding the item to your cart.

At checkout, please review your order details carefully, enter your shipping information, and complete your payment securely.

Once your order is placed, you will receive an order confirmation by email.

Can I Order by Email?

Yes.
If you prefer to place an order by email, you may send us the product name, size, color, quantity, and shipping details.

Our team will confirm the order information with you before processing.

Changing or Canceling an Order

We start preparing orders as quickly as possible.

You may request to change or cancel your order before it enters the shipping process. Please contact us as soon as possible with your order number.

Once an order has been packed or shipped, we may no longer be able to change the address, size, item, or quantity.

If your change request is approved, we will send you a confirmation email.

Order Not Received

If your package has not arrived within the estimated delivery time, please contact us with your order number.

We will check the tracking status and help you find the best solution. If the package is confirmed lost in transit, we will arrange a replacement shipment or another suitable solution.

Custom & Bulk Orders

Looking for teamwear, gym apparel, event clothing, or bulk orders?

We accept custom and corporate purchase requests. Our team can help with product selection, quantity planning, and suitable style recommendations.

Bulk order discounts may be available depending on the order quantity and product type.

Please contact us by email with your request details.

Shipping Information

Free Shipping Worldwide

We offer free worldwide shipping on all orders.

After your order is processed, you will receive a shipping confirmation email with tracking information.

Delivery Time

Most orders are delivered within 5–20 business days after shipment.

Delivery time may vary depending on destination, customs clearance, local carrier service, product availability, and order volume.

Custom, special, or high-demand items may require additional processing time.

Shipping Method

We ship orders through reliable international carriers such as DHL, FedEx, or compatible postal services depending on your country, address type, and package size.

For faster delivery, expedited shipping may be available at an additional cost.

Split Shipments

Some orders may be shipped in separate packages due to product quantity, weight, or warehouse availability.

If your order is split into multiple shipments, each package may arrive at a different time.

PO Box or Private Box Address

We recommend using a complete street address for faster delivery.

If you provide a PO Box or private box address, we will choose a compatible shipping method when available. Some express carriers may not deliver to PO Box addresses.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, brokerage fees, or other import charges depending on your country’s regulations.

These fees are not always included at checkout and may be collected by your local customs office or delivery carrier.

Customers are responsible for any applicable customs charges unless otherwise stated at checkout.

We recommend checking your local import rules before placing an order.

Returns & Refunds

Return Policy

We want you to feel confident when shopping with us.

If you are not satisfied with your purchase, you may contact us within 15 days of receiving your package to request a return.

Please contact our support team before sending anything back. Returns sent without prior approval may not be accepted.

Return Requirements

To be eligible for return, the item must be:

Unused and unworn
In original condition
With original packaging and tags attached
Free from stains, odors, damage, or signs of wear

Customized items, final sale items, and used products are generally not eligible for return unless they arrive defective or incorrect.

Missing, Damaged, or Incorrect Items

We’re sorry if something went wrong with your order.

Please contact us as soon as possible and include your order number, a description of the issue, and clear photos of the item and packaging.

Once confirmed, we will help arrange a replacement, refund, or another suitable solution.

Refund Processing

Once your return is received and inspected, approved refunds will be issued to your original payment method.

Refunds are usually processed within 2 business days after approval, but the time it takes to appear in your account may vary depending on your bank or payment provider.

Warranty

All products come with a 60-day limited warranty against manufacturing defects.

The warranty does not cover normal wear and tear, accidental damage, misuse, improper washing, or damage caused by incorrect care.

Product Care Guide

To keep your apparel looking and feeling its best, please follow the care instructions on the product label.

General care tips:

Wash with similar colors
Use mild detergent
Avoid bleach
Do not soak for a long time
Air dry when possible
Avoid high heat drying
Store in a cool, dry place

Proper care helps maintain the shape, color, and comfort of your items.

Video Review Rewards

Love your new gear? Share it with others and earn a reward.

Create a clear video review showing your product, fit, details, and shopping experience. Your video should be at least 3 minutes long and include an honest recommendation.