GRIT Privacy policy

Last Updated: February 4, 2026

Your privacy matters to us. This Privacy Policy explains how we collect, use, protect, and share your information when you visit our website, create an account, place an order, contact customer service, or use any of our online services.

By using this website, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please stop using the website and related services.

Information We Collect

We only collect the information needed to provide our products and services, process your orders, improve your shopping experience, and keep our website running properly.

The information we may collect includes:

Name
Email address
Phone number
Shipping and billing address
Order details
Payment-related verification information
Account login information
Customer service messages
Product reviews or feedback
Size, style, and shopping preferences
Website browsing activity
IP address, browser type, device information, and access time

We do not store your full payment password or complete card security information. Payment details are processed through secure third-party payment providers.

How We Collect Information

We may collect information in the following ways:

Information you provide directly

This includes details you enter when creating an account, placing an order, subscribing to updates, writing a review, or contacting customer service.

Information collected automatically

When you browse our website, we may collect technical data such as your IP address, browser type, device information, pages viewed, visit time, and website activity. This helps us understand how customers use the site and improve performance.

Information from service partners

When needed, we may receive limited information from trusted third-party partners such as payment providers, shipping carriers, and tracking services. This information is used only to complete payment, delivery, tracking, fraud prevention, or customer support.

How We Use Your Information

We use your information to provide a better and smoother shopping experience.

Your information may be used to:

Process and confirm your order
Arrange shipping and delivery
Provide tracking updates
Handle returns, refunds, and after-sales service
Respond to customer service requests
Verify payment and prevent fraud
Maintain account security
Improve website layout, product pages, and service quality
Recommend products based on your interests, where allowed
Send order-related messages
Send marketing emails or promotions, only where permitted
Meet legal, tax, security, or compliance requirements

We do not sell your personal information.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to make the site work properly and improve your browsing experience.

Cookies may be used to:

Keep you logged in
Save shopping cart items
Remember browsing preferences
Improve website speed and function
Analyze website traffic
Understand how visitors use our pages
Support advertising or promotional performance

You can disable cookies in your browser settings. Please note that some website features, such as account login, cart saving, or checkout functions, may not work properly if cookies are disabled.

How We Share Information

We only share your information when it is necessary to operate our store, complete your order, or comply with legal requirements.

We may share limited information with:

Payment providers, such as PayPal or other checkout services
Shipping carriers, such as DHL or other delivery partners
Tracking platforms, such as 17track
Website hosting and technical service providers
Customer support tools
Legal, regulatory, or fraud-prevention authorities when required

For example, your name, shipping address, phone number, email address, order number, and tracking details may be shared with logistics partners so they can deliver your package.

Payment providers may receive payment-related information needed to verify and process your transaction.

Our partners are only allowed to use your information for the service they provide to us. They are not allowed to use your information for unrelated purposes.

Data Storage

We store your personal information only for as long as needed to provide services, complete orders, handle after-sales issues, meet legal requirements, and maintain business records.

Unless a longer retention period is required by law, we generally keep personal information for one year from the date it is collected. After that, the information will be deleted, anonymized, or securely handled according to applicable rules.

Your personal information may be stored in the United Kingdom. We take reasonable security measures designed to protect your information in line with applicable privacy and data protection standards.

How We Protect Your Information

We use technical and management measures to help protect your personal information from unauthorized access, loss, misuse, disclosure, alteration, or damage.

These measures may include:

Secure HTTPS transmission
Encrypted data storage where appropriate
Restricted access permissions
Account and system security controls
Internal privacy and security procedures
Regular review of security risks

While we take reasonable steps to protect your information, no website or online transmission can be guaranteed to be completely secure. Please keep your account password private and contact us immediately if you believe your account has been used without permission.

Your Rights

Depending on your location and applicable laws, you may have the right to:

Access the personal information we hold about you
Correct inaccurate or incomplete information
Request deletion of your personal information
Withdraw consent for certain uses of your information
Opt out of marketing messages
Ask questions or make complaints about privacy matters

You may update some account information directly through your account. For other requests, please contact our customer service team.

We will review your request and respond within a reasonable time. In many cases, we aim to reply within 3 working days.

Marketing Communications

If you subscribe to our emails, we may send you updates about new arrivals, special offers, best sellers, promotions, and other store news.

You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting customer service.

Even if you unsubscribe from marketing emails, we may still send important order-related messages, such as order confirmations, shipping updates, payment notices, return updates, or policy-related service messages.

Children’s Privacy

Our website and services are not intended for children or minors.

We do not knowingly collect personal information from minors. If a parent or guardian believes that a minor has provided personal information without permission, please contact us. After verification, we will delete the relevant information where required.

Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. Please review their privacy policies before providing any personal information to them.

Policy Updates

We may update this Privacy Policy from time to time due to changes in business operations, website functions, laws, regulations, or service providers.

The updated version will be posted on this page with a new “Last Updated” date.

If there are major changes to how we collect, use, or share your information, we may notify you by email, website notice, or other appropriate methods.

Your continued use of the website after the policy is updated means you accept the revised Privacy Policy.

If you have any questions, requests, complaints, or concerns about this Privacy Policy or how your personal information is handled, please contact us through our customer service channels.

Service Email: official@yunqitech.hk

Online Customer Service: Available through the online consultation entrance on our website

We will do our best to help you and respond as soon as possible.