GRIT Return policy

Return & Warranty Policy

Thank you for shopping with us.

We carefully inspect each item before shipment to make sure your order arrives in good condition. If you need help with a return, exchange, refund, or warranty issue, please contact our customer service team first.

Our support team will usually respond to return requests within 24 hours during service hours.

15-Day Return Policy

We offer a 15-day return policy from the date you receive your package.

If you are not satisfied with your purchase, you may request a return within 15 days of delivery, provided that the item is unused, unworn, unopened where applicable, and in its original condition.

Returned items must include the original packaging, tags, accessories, and any included materials.

Return shipping costs are the responsibility of the customer unless the return is caused by our error, such as receiving a damaged, defective, or incorrect item.

15-Day Money-Back Guarantee

If your return request is approved and the returned item passes inspection, we will issue a refund to your original payment method.

Refund processing time may vary depending on your bank or payment provider.

Please do not send any item back before contacting us and receiving return instructions.

60-Day Warranty

We provide a 60-day limited warranty from the date you receive your order.

This warranty covers defects in materials and workmanship.

The warranty does not cover:

Normal wear and tear
Damage caused by misuse
Accidental damage
Improper washing or care
Items that have been altered or repaired by the customer
Damage caused by incorrect storage or handling

If your item has a possible quality issue, please contact us with your order number and clear photos or videos of the problem.

Important Return Notes

For health, hygiene, and quality control reasons, items that have been opened, worn, washed, used, or damaged by the customer cannot be returned or exchanged unless they are confirmed to be defective.

All return requests must be approved by our customer service team before the item is sent back.

Once your return request is approved, we will provide the return address and detailed return instructions.

Returns sent without approval may not be accepted.

Ordered the Wrong Item

If you placed an order for the wrong item, size, color, or quantity, please contact us as soon as possible.

If the order has not been shipped, we will do our best to help modify or cancel it.

Once the order has been shipped, we may no longer be able to change or cancel it.

In this case, you may request a return after receiving the package, as long as the item meets our return requirements.

Order Cancellation Policy

You may request to cancel your order before it has been shipped.

If the order has not entered the shipping process, cancellation is usually free of charge.

Once the package has been shipped, the order cannot be canceled.

If you no longer want the item after shipment, please wait for delivery and contact customer service to request a return according to our return policy.

Received the Wrong Item

If you receive an item that is different from what you ordered, please contact us within 48 hours of receiving the package.

Please include:

Order number
Photos of the item received
Photos of the packaging
A short description of the issue

After verification, we will help arrange a replacement, refund, exchange, or another suitable solution.

You may also reject the package upon delivery if it is clearly incorrect and mark it as “Return to Sender,” where applicable.

Package Not Delivered

If your package has not arrived or appears to be lost in transit, please contact our customer service team.

We will check the shipping status with the carrier and help provide a suitable solution.

If the package is confirmed lost, we may arrange a replacement shipment or refund, depending on the situation.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us as soon as possible.

Please provide:

Order number
Clear photos or videos of the damage or defect
Photos of the packaging
A short explanation of the problem

After reviewing the information, we may offer a replacement, refund, exchange, or another suitable solution.

In some cases, you may be required to return the defective item, including all accessories and original packaging.

Proof Required for Damage or Defects

Valid proof is required for all damaged or defective item claims.

Photos or videos must clearly show the issue before a return can be approved.

If proof is not provided, the request may be treated as a standard return based on personal preference. In that case, the customer may be responsible for return shipping costs and any applicable restocking or handling fees.

Return Shipping

For returns caused by personal reasons, such as wrong size selection, change of mind, or ordering the wrong item, the customer is responsible for return shipping costs.

For returns caused by our error or confirmed product defects, we will provide a suitable solution after verification.

Please use a trackable shipping method when returning items. We are not responsible for returned packages that are lost in transit.

Refunds

Once your returned item is received and inspected, we will notify you of the refund approval status.

If approved, your refund will be issued to the original payment method.

Please allow additional time for your bank, credit card company, or payment provider to process and post the refund.

Exchanges

If you would like to exchange an item for a different size, color, or style, please contact customer service first.

Exchange availability depends on product stock and return eligibility.

If the requested replacement item is unavailable, we may offer a refund or another suitable solution.

Need Help?

If you have any questions about returns, refunds, exchanges, or warranty service, please contact our customer service team.

We are here to help make the process simple and clear.

Customer Service Hours

10AM–7PM EST

7 days a week