GRIT Terms of Service

Last Updated: February 4, 2026

Welcome to our website. Please read these Terms of Service carefully before using our website or placing an order.

By visiting our website, browsing our products, creating an account, or purchasing from us, you agree to be bound by these Terms of Service, together with our Privacy Policy, Shipping Policy, Return Policy, and other policies published on this website.

If you do not agree with any part of these terms, please stop using this website.

1. General Terms

This website is operated by us. Throughout the site, the terms “we”, “us”, and “our” refer to the website owner and service provider.

We offer this website, including all information, products, and services available from this site, to you conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

We reserve the right to update, change, or replace any part of these Terms of Service at any time. Any changes will be posted on this page. Your continued use of the website after changes are posted means that you accept those changes.

2. Eligibility

By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.

If you are using this website on behalf of a company, organization, or other entity, you confirm that you have the authority to accept these Terms of Service on behalf of that entity.

3. Account Information

Some features of our website may require you to create an account.

When creating an account or placing an order, you agree to provide accurate, current, and complete information, including your name, contact details, shipping address, and payment information.

You are responsible for keeping your account login information secure. Any activity under your account will be considered your responsibility.

If you believe your account has been used without authorization, please contact our customer service team as soon as possible.

4. Product Information

We make every effort to display our products, colors, sizes, descriptions, and prices as accurately as possible.

However, slight differences may occur due to screen settings, photography lighting, product batches, or manual measurement.

Such differences do not usually qualify as product defects.

We reserve the right to update product information, adjust prices, correct errors, or discontinue products at any time without prior notice.

5. Orders

When you place an order on our website, you are making an offer to purchase the selected products.

After your order is submitted, you will receive an order confirmation by email. This email confirms that we have received your order request.

We reserve the right to review, accept, refuse, or cancel any order for reasons including but not limited to product availability, payment issues, incorrect pricing, suspected fraud, or incorrect order information.

If your order cannot be processed, we will notify you as soon as possible.

6. Prices & Payment

All prices are shown on the website and may be changed at any time without prior notice.

You agree to provide valid and accurate payment information when placing an order.

We currently support payment methods shown at checkout, which may include credit cards, PayPal, or other third-party payment services.

Your order will only be processed after full payment has been received.

If payment fails, is delayed, or cannot be verified, we may pause or cancel your order.

7. Shipping & Delivery

We will ship your order to the address provided at checkout.

Please make sure your shipping information is complete and accurate before submitting your order.

Once an order has been shipped, we may not be able to change the delivery address.

Delivery time may vary depending on your location, customs clearance, carrier service, product availability, and other factors beyond our control.

Shipping details, estimated delivery times, and available shipping methods are provided in our Shipping Policy.

8. Order Delivery & Inspection

When your package arrives, please check the package and items carefully.

If the package is damaged, items are missing, or you received an incorrect product, please contact us as soon as possible.

To help us resolve the issue quickly, please provide your order number, a short description of the problem, and clear photos or videos of the product and packaging.

If a package has been signed for or accepted, it may be considered delivered in good condition unless you can provide evidence of damage or delivery issues.

9. Returns & Refunds

We want you to shop with confidence.

If you are not satisfied with your purchase, you may request a return according to our Return Policy.

To start a return, please contact our customer service team before sending the item back.

Returned items must be unused, unworn, undamaged, and in their original packaging with tags attached.

Items that have been washed, worn, damaged, altered, or returned without approval may not be accepted.

Customized items, intimate items, final sale items, and certain special products may not be eligible for return unless they arrive defective or incorrect.

Refunds will be processed after the returned item has been received and inspected.

10. Exchanges

If you need a different size, color, or style, please contact our customer service team.

Exchange availability depends on product stock and return eligibility.

If the exchange is caused by a product defect or our order processing error, we will help provide a suitable solution.

For exchanges caused by personal preference, wrong size selection, or incorrect order information provided by the customer, return shipping costs may be the customer’s responsibility.

11. Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of receiving your package.

Please include:

Order number
Clear photos or videos of the issue
Photos of the packaging
A short explanation of the problem

After verification, we may offer a replacement, refund, exchange, or another suitable solution.

12. Customs, Duties & Taxes

For international orders, customs duties, taxes, import fees, brokerage fees, or other charges may apply depending on your country or region.

These charges are determined by local customs authorities and are usually the responsibility of the customer unless otherwise stated at checkout.

We recommend checking your local import rules before placing an order.

13. Customer Responsibilities

By using our website, you agree not to:

Use the website for any illegal purpose
Provide false or misleading information
Interfere with the normal operation of the website
Attempt to access data or systems without permission
Place fraudulent orders
Copy, reproduce, or misuse website content without authorization
Violate the rights of other users, third parties, or our brand

We reserve the right to suspend or terminate access to our website if we believe a user has violated these terms.

14. Intellectual Property

All content on this website, including text, images, logos, product photos, graphics, designs, page layouts, icons, and written content, belongs to us or our content providers.

You may not copy, reproduce, modify, distribute, publish, display, sell, or use any website content without our written permission.

Unauthorized use of our content may result in legal action.

15. Third-Party Services

Our website may use third-party services such as payment providers, shipping carriers, analytics tools, or other service providers.

We are not responsible for service interruptions, delays, errors, or disputes caused by third-party platforms.

Your use of third-party services may also be subject to their own terms and policies.

16. Website Availability

We work to keep our website secure and available, but we cannot guarantee that the website will always operate without interruption, delay, error, or technical issue.

We may update, suspend, or discontinue parts of the website at any time for maintenance, upgrades, security, or business reasons.

17. Limitation of Liability

To the fullest extent permitted by law, we are not responsible for indirect, incidental, special, or consequential damages arising from your use of our website, products, or services.

This includes but is not limited to delays, lost packages caused by incorrect shipping information, customs delays, third-party service issues, or losses caused by misuse of products.

Our total liability for any claim related to your order will not exceed the amount you paid for the product involved in that claim.

18. Force Majeure

We are not responsible for delays or failure to perform caused by events beyond our reasonable control.

Such events may include natural disasters, extreme weather, war, strikes, customs delays, government actions, transportation interruptions, internet failures, logistics disruptions, or other unexpected events.

19. Governing Law

These Terms of Service shall be governed by and interpreted according to the applicable laws and regulations of the jurisdiction where our business is registered, unless otherwise required by local consumer protection laws.

Any dispute related to these Terms of Service shall first be resolved through friendly communication.

If no agreement can be reached, the dispute may be submitted to the competent court or authority with jurisdiction.

20. Contact Information

If you have any questions about these Terms of Service, your order, or our policies, please contact us through our customer service channels.

Service Email: official@yunqitech.hk

Work Hours: 9:00–18:00

We’re here to help with product questions, order support, shipping updates, returns, and after-sales service.